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OV Chip

  • September 12, 2022
  • 4 reacties
  • 54 Bekeken
R

Hi, I had ordered for my OV-chipkaart on the 6th of September and I still haven’t received it. 
I tried reaching the customer care number but everyone seems to be busy and the call isn’t going through. 

My reference number is  R01_0215393667.

Beste antwoord door Daniël NS

Hey R.S John. Welcome to the NS Community!

We can't help you with this here as we can't go into your data. I recommend you contact our customer service once more to see what's going on and get an alternative method to travel with your product if needed.

4 reacties

Daniël NS
Moderator
  • Daniël NS
  • Moderator
  • Antwoord
  • September 12, 2022

Hey R.S John. Welcome to the NS Community!

We can't help you with this here as we can't go into your data. I recommend you contact our customer service once more to see what's going on and get an alternative method to travel with your product if needed.

R
  • R.S John
  • Auteur
  • Op het juiste spoor
  • September 12, 2022

I tried calling again but the line says it’s busy. I’ve been on the phone for the last 10 minutes

Daniël NS
Moderator
  • Daniël NS
  • Moderator
  • September 12, 2022

That might be the case as it's currently quite busy, I can only recommend you to wait a bit longer at this time.

Robert B
Forum|alt.badge.img+4
  • Robert B
  • September 12, 2022

An ov-chipcard takes up to a week to be delivered, but since there is no (PostNL) mail delivery on Sundays and Mondays, you should receive it tomorrow (Tuesday). If not, contact Customer Support (phone +31 30 751 5155 or chat)

10 procent van iets is beter dan 100 procent van niets. https://bit.ly/tien_procent
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