Good afternoon, I topped up my OV card at the ATM at 3224HA near the Albert Heijn supermarket. I tried 2 times, the first time money was debited 2 times from the payment card for 10, but the money did not come to the OV card. Only the second time it was possible to top up 10e successfully, but 10e was debited from the payment card 3 times. Help return the money to the payment card from which they were debited and did not rely on the card, or somehow so that the money still reaches my OV card. Here is the OV card number 3528050027659012
Beste antwoord door TochjoBekijk origineel
You should contact OV-chipkaart customer service for this. Since you topped up at a machine that is not owned by NS, NS cannot help you with this.