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ticket

  • April 3, 2023
  • 1 reactie
  • 51 Bekeken
E

Hello,

 I had planned to travel from Heyendaal in Nijmegen to Sittard. However, I forgot to tap my OV card and ended up buying an E-ticket on the train. When I arrived in Roermond and tried to switch from an Arriva train to an NS train, I accidentally tapped my card on the Arriva device before realizing that I had already purchased an E-ticket.

I'm hoping you can advise me on what steps to take to get a refund for this mistake. I've already tried to check my journey history on the website, but the system wasn't able to show me anything.

    1 reactie

    Lorena NS
    Moderator
    Forum|alt.badge.img+2
    • Lorena NS
    • Moderator
    • April 4, 2023

    Hi Ehsan Ahmadi and welcome to the NS Community! 

    If you only checked in, you can correct this on 'uitcheckgemist’. You can enter the same check-in and check-out station, so you will get the full refund. If you also checked out, then please contact Arriva for a refund.

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