travel card did not arrive

  • 23 July 2022
  • 2 reacties
  • 45 Bekeken

hello!  I ordered a travel card and paid for it.  I have already received an email that I can use the card from 22.07, but the card has not yet arrived.

best regards, Olena Kucher 

2 reacties

Reputatie 7
Badge +3

Call, use Twitter, Facebook or chat to contact the customerservice.

Good morning Helenakucher and welcome to the NS Community!

I'm sorry to read that you've not received your card yet. You can indeed contact our Customer Service for this to have them take a look at the situation. You can find all contact information here.

I've also deleted the two screenshots you included, as they contained some personal information. This is a public community, so it's best not to post personal info. :)