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Used different cards for check in and check out

  • August 4, 2022
  • 1 reactie
  • 226 Bekeken
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Hi, I checked in using my personal NS card by mistake, and checked out using the correct office card during peak hours. I got 20 euros charged from both cards total 40. How can I claim refund from personal NS card? And correct the travel details in business card?

Beste antwoord door Maxime NS

Hello Nishi, welcome to the NS Community. 

 

You can contact customer service to help you correct the mistake. 

1 reactie

Maxime NS
  • Maxime NS
  • Oud Moderator
  • Antwoord
  • August 4, 2022

Hello Nishi, welcome to the NS Community. 

 

You can contact customer service to help you correct the mistake. 

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