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What is the 'Klantenservice Restitutie' fee?

  • June 2, 2022
  • 2 reacties
  • 133 Bekeken
R

I have a Klantenservice Restitutie' fee on my invoice but I am unsure what this is for

Beste antwoord door Daniël NS

Hey rubywaitweg. Welcome to the NS Community. 

We can't look into your invoice here so I can't be sure, but if you've recently claimed something/gotten something refunded with our Customer Service I expect this is the reason for the refund. This is not added to your invoice, but subtracted from it.

    2 reacties

    Daniël NS
    Moderator
    • Daniël NS
    • Moderator
    • Antwoord
    • June 2, 2022

    Hey rubywaitweg. Welcome to the NS Community. 

    We can't look into your invoice here so I can't be sure, but if you've recently claimed something/gotten something refunded with our Customer Service I expect this is the reason for the refund. This is not added to your invoice, but subtracted from it.

    Thom
    J
    • Janrm
    • Reisleider*
    • June 2, 2022

    Did you recently switch to NS Flex?

    If I remember it correctly, on my invoice this was the description of the reimbursement of the credit (that is longer needed with NS Flex) that I had on my OV-chipkaart. As @Daniël NS pointed out already it is not a fee, but a reimbursement.

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