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What is the 'Klantenservice Restitutie' fee?

  • 2 June 2022
  • 2 reacties
  • 122 Bekeken
R

I have a Klantenservice Restitutie' fee on my invoice but I am unsure what this is for

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Beste antwoord door Daniël NS 2 June 2022, 17:30

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Daniël NS
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Reputatie 6

Hey rubywaitweg. Welcome to the NS Community. 

We can't look into your invoice here so I can't be sure, but if you've recently claimed something/gotten something refunded with our Customer Service I expect this is the reason for the refund. This is not added to your invoice, but subtracted from it.

J
Reputatie 3

Did you recently switch to NS Flex?

If I remember it correctly, on my invoice this was the description of the reimbursement of the credit (that is longer needed with NS Flex) that I had on my OV-chipkaart. As @Daniël NS pointed out already it is not a fee, but a reimbursement.

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