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I can't add ov-fiets into my ns account

  • May 19, 2023
  • 4 reacties
  • 205 Bekeken

Hello everybody I

ca n't add ov-fiets into my ns account through app or web.
It 's looping over login page, while I 'm already logged in.
Do you have any Idea?

I don’t have business card, I don’t have NS flex subscription

 

Beste antwoord door Stijn NS

Good afternoon daryasary and welcome to the NS Community.

As Thom has already mentioned, you do need a personal OV-chipcard in order to purchase an OV-fiets subscription. You can combine that however, but you'll need a working Mijn NS account for it first. For that problem, I would suggest contacting our Customer Service. My colleagues can take a look at the situation. You can reach them by phone, via Social Media or chat. All contact details can be found here.

4 reacties

Thom
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  • Super user
  • May 19, 2023

You do need a personal chipcard. With its number you can subscribe.


Stijn NS
  • Oud Moderator
  • Antwoord
  • May 19, 2023

Good afternoon daryasary and welcome to the NS Community.

As Thom has already mentioned, you do need a personal OV-chipcard in order to purchase an OV-fiets subscription. You can combine that however, but you'll need a working Mijn NS account for it first. For that problem, I would suggest contacting our Customer Service. My colleagues can take a look at the situation. You can reach them by phone, via Social Media or chat. All contact details can be found here.


Momo
Forum|alt.badge.img+3
  • Super user
  • May 19, 2023

Check your personal data in your MIjnNS account. If there are fields blank fill those, this could be your date of birth of phone number. 


  • Auteur
  • Op het juiste spoor
  • May 24, 2023

Check your personal data in your MIjnNS account. If there are fields blank fill those, this could be your date of birth of phone number. 

Thank you @Momo, this comment solved my problem.