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NS Flex

  • 19 March 2022
  • 4 reacties
  • 75 Bekeken

I ordered a NS Flex Weekend Vrij in 07/03.But I was still charged 20 euros when I got on the train today, I don't know why

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Beste antwoord door Thom 19 March 2022, 11:20

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4 reacties

Reputatie 7
Badge +4

In the case you have put it on an existing card, did you activate it at a ticket machine? 

In the case you have put it on an existing card, did you activate it at a ticket machine? 

I couldn't find how to activate it on the machine, so I went to the manual service desk. After swiping the card, the manual service desk will tell me that it is already in the card, so I can check in directly.  I don't know if this is already activated

Reputatie 7
Badge +4

When you ordered and got a new card, it must be activated. Did your subscription start already? Otherwise contact Customer service. English is spoken. 

Reputatie 7
Badge +4

20 euro’s may be withdrawn with Flex after a wrong checkin or wrong checkout. In the case you are traveling with Flex, this is not shown directly however.

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