I ordered a NS Flex Weekend Vrij in 07/03.But I was still charged 20 euros when I got on the train today, I don't know why
Antwoord
NS Flex
Beste antwoord door Thom
When you ordered and got a new card, it must be activated. Did your subscription start already? Otherwise contact Customer service. English is spoken.
+5In the case you have put it on an existing card, did you activate it at a ticket machine?
In the case you have put it on an existing card, did you activate it at a ticket machine?
I couldn't find how to activate it on the machine, so I went to the manual service desk. After swiping the card, the manual service desk will tell me that it is already in the card, so I can check in directly. I don't know if this is already activated
+5When you ordered and got a new card, it must be activated. Did your subscription start already? Otherwise contact Customer service. English is spoken.
+520 euro’s may be withdrawn with Flex after a wrong checkin or wrong checkout. In the case you are traveling with Flex, this is not shown directly however.
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