Returning bike key to machine doesn't work

  • 24 December 2022
  • 1 reactie
  • 62 Bekeken

  • Op het juiste spoor
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I borrowed a bike from Den Haag HS, there is a self-service key holder machine using which I could rent the bike. When I came back to return it, there no available slot for the key.

Den Haag HS has 3 machines, 1 doesn't work, 2nd was full and the third opened but there was no empty slot.

Now the bike is parked correctly but I still have the key. Customer service didn't pick my call for two days what do I do?


Beste antwoord door Robert B 26 December 2022, 14:42

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Welcome to the NS Community!

There should be a blue dropbox for keys 

If there isn’t one, you still need to contact NS Customer Service to end the rental period.

After that, stick the key on a piece of cardboard and send it to:

NS Klantenservice Afdeling OV-fiets 
Postbus 2572
3500 GN Utrecht