My e-ticket won’t load into the app. Do I just need to use a printed paper copy? I cannot see any reason why it will not load into the app.
Beste antwoord door rvdborgt
Bekijk origineelMy e-ticket won’t load into the app. Do I just need to use a printed paper copy? I cannot see any reason why it will not load into the app.
Beste antwoord door rvdborgt
Bekijk origineelPrinting will be fine.
Thanks for your help. The problem seems to be that I was working on a computer and the link in the order confirmation email was opening on the computer. I got through to someone in NS customer services and they suggested opening the link on the phone (Safari on iPhone) and when I did that (and did a few more clicks) the tickets loaded into the app.
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