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[ENGLISH] Wrong Tickets

  • August 2, 2022
  • 2 reacties
  • 130 Bekeken
B

Hello,

I hope you can help me.

I've planned a trip for me and some friends and accidentally bought the wrong train tickets.

 

Instead of driving from A to B, I bought train tickets from B to A.

 

Is there any chance to change that after the payment is already done?

 

Thanks!

Beste antwoord door Daniël NS

Hey BruFlo. Welcome to the NS Community. Henkpeetersen is right. If the tickets have not been downloaded yet, you can contact the costumer service to have the tickets refunded. Then you can book the right ones after that.

2 reacties

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Do not download the tickets and make contact with costumer service

Daniël NS
Moderator
  • Daniël NS
  • Moderator
  • Antwoord
  • August 2, 2022

Hey BruFlo. Welcome to the NS Community. Henkpeetersen is right. If the tickets have not been downloaded yet, you can contact the costumer service to have the tickets refunded. Then you can book the right ones after that.

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