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I bought an electronic ticket, money was withdrawn from my account, the ticket did not arrive

Sometimes it takes la long time to show up.

You can call the customerservice.


Good evening. I bought a ticket yesterday, the payment went through, but I don't have a ticket either at the post office or in the NS system. What shall I do ?


Good evening. I bought a ticket yesterday, the payment went through, but I don't have a ticket either at the post office or in the NS system. What shall I do ?

Call the customerservice, they will send a new ticket.


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