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not received online ticket

  • December 18, 2022
  • 6 reacties
  • 128 Bekeken
I
  • IPP
  • Op het juiste spoor

Hello, I have just paid for my ticket from Middelburg to Schiphol Airport and I haven’t received it, but the money for the ticket were taken from my bank account

Beste antwoord door rvdborgt

It should have been downloadable right away. You should additionally receive it via email within 20 minutes. If it's been lo ger than that, then the best is to call customer support at +31 30 751 51 55.

    6 reacties

    Thom
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    • Thom
    • Super user
    • December 18, 2022

    It takes some time, it is not right away. After twenty minutes contact Customer Service, 030 75151555. Check your junkmail before contacting Customer Service.

    Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
    rvdborgt
    Forum|alt.badge.img+1
    • rvdborgt
    • Koploper**
    • Antwoord
    • December 18, 2022

    It should have been downloadable right away. You should additionally receive it via email within 20 minutes. If it's been lo ger than that, then the best is to call customer support at +31 30 751 51 55.

    rvdborgt
    Forum|alt.badge.img+1
    • rvdborgt
    • Koploper**
    • December 18, 2022

    It takes some time, it is not right away.

    As we all know, it should have been downloadable right away. The e-mail within 20 minutes is additional.

    Robert B
    Thom
    Forum|alt.badge.img+5
    • Thom
    • Super user
    • December 18, 2022

    Sometimes it is wise to face reality. Wisdom is often more than truth.😇

    Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
    Robert B
    Forum|alt.badge.img+4
    • Robert B
    • December 18, 2022

    It takes some time, it is not right away.

    As we all know, it should have been downloadable right away. The e-mail within 20 minutes is additional.

    When ordering via the English pages, you will receive your ticket immediately (after a successful payment).

    This is a long oustanding issue. NS should really sort that out! There is no need to wait for any e-mail confirmation!

    10 procent van iets is beter dan 100 procent van niets. https://bit.ly/tien_procent
    rvdborgt
    rvdborgt
    Forum|alt.badge.img+1
    • rvdborgt
    • Koploper**
    • December 18, 2022

    Sometimes it is wise to face reality.

    Reality is that NS don't fix their bug, which causes people to fall in this trap again and again (the average user doesn't know this bug) and as a result NS also create extra pressure on their already overloaded customer service.

    Henk_NL
    Robert B
    U
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