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Hello, I would like to know what to do if, in case of purchasing a ticket in the application, one ticket was not available, then another was purchased, but was charged for two tickets?

Hi MaximVV, welcome to our Community.

I recommend contacting customer service directly via social media, chat or phone. They can see what the possibilities are. In general, opened tickets can't be refunded but if the ticket never arrived they can look into this.

Hi MaximVV, welcome to our Community.

I recommend contacting customer service directly via social media, chat or phone. They can see what the possibilities are. In general, opened tickets can't be refunded but if the ticket never arrived they can look into this.

Thank you so much for your answer)

Hi @MaximVV if your last name is Wermelinger…

Your card with Flex Dal Voordeel is waiting for you at the address in Tilburg. 😅 You can add it to your Mijn NS account.

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