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payment failed but still get charged

  • 6 mei 2024
  • 1 reactie
  • 64 Bekeken

I was trying to buy a one-way ticket from the ticket machine, but failed with paying by credit card four times. it is said payment aborted on the screen. But I got charged on my credit card four times. 

Beste antwoord door Rory NS

Hello tjianlei and welcome to the NS Community.

How unfortunate that you failed to buy a ticket. If you indeed see multiple transactions and paid too much, I advise you to contact our customer service for help.

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1 reactie

Rory NS
Moderator
  • Moderator
  • 461 reacties
  • Antwoord
  • 6 mei 2024

Hello tjianlei and welcome to the NS Community.

How unfortunate that you failed to buy a ticket. If you indeed see multiple transactions and paid too much, I advise you to contact our customer service for help.


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