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Naar NS.nl

refund

  • May 11, 2023
  • 1 reactie
  • 38 Bekeken
S

I bought an off peak ticket by accident during the peak time. So I had to buy a new ticket. How can I get a refund for the ticket that I'm not using?

    1 reactie

    mrfreeze
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    • mrfreeze
    • Super user
    • May 11, 2023

    Hi Samuelkiel97,

    You could try to contact Customer Service by phone (030-7515155), chat, Facebook or Twitter. But usually you can't get a refund for e-tickets, because NS can't invalidate them, so you could still use the ticket. But maybe you're lucky 🙂

    I'm curious though what kind of ticket you bought. There are no normal ‘off-peak tickets'. 

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