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refund

  • 11 May 2023
  • 1 reactie
  • 32 Bekeken
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I bought an off peak ticket by accident during the peak time. So I had to buy a new ticket. How can I get a refund for the ticket that I'm not using?

1 reactie

mrfreeze
Reputatie 7
Badge +3

Hi Samuelkiel97,

You could try to contact Customer Service by phone (030-7515155), chat, Facebook or Twitter. But usually you can't get a refund for e-tickets, because NS can't invalidate them, so you could still use the ticket. But maybe you're lucky 🙂

I'm curious though what kind of ticket you bought. There are no normal ‘off-peak tickets'. 

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