When you have bought an e-ticket and opened it, there is no refund, also not for group-tickets. You are not allowed to stay in the train from 16.00-18.30.

Cuando haya comprado un billete electrónico y lo haya abierto, no habrá reembolso, tampoco en el caso de billetes de grupo. No está permitido permanecer en el tren de 16.00 a 18.30.

Hey there, I bought an off peak hours ticket on Sunday without knowing and I didnt have a travel student product. Ns officer told me I could get reimbursed for the ticket I purchased and pay the fine later on. I want to know how it all works because I don't know what steps to take from here. Thank you

Welcome to our NS Community, Mbazujr. Who exactly has the student product? If you want a refund, you should get in touch with our customer service.

Hi, today I bought a ticket by mistake, is it possible to request a refund if it hasn't been used? how can I do ?

You can only get a refund if the ticket isn't downloaded. You can call or chat with the customerservice, or reach them by Facebook or X.