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Ticket refund

M

Good afternoon,
On Tuesday I wanted to travel from Amsterdam to Ede-Wageningen with a group ticket at around 23.00. When I tried to scan the QR with my phone at the entrance, my credit card was activated and I was charged normally, without using the group ticket. Can I get a refund for one of the two tickets?

Beste antwoord door Erryt NS

You can also correct it after 6 days via www.ovpay.nl. You need to fill in the same station for a full refund.

Bekijk origineel

    2 reacties

    Thom
    Forum|alt.badge.img+4
    • Thom
    • Super user
    • 25000 reacties
    • 14 maart 2024

    You need to contact Customer Service, 030 7515155, we do not have access to your data.

    Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
    Erryt NS
    Moderator
    • Erryt NS
    • Moderator
    • 9209 reacties
    • Antwoord
    • 14 maart 2024

    You can also correct it after 6 days via www.ovpay.nl. You need to fill in the same station for a full refund.

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