Antwoord

why is there no option to purchase overstappen

Forum|Forum|3 years ago
October 9, 2022
2 reacties
60 Bekeken

Cwinhall
Op het juiste spoor

While I wait for NS to fix the problems with my OV card, I am forced to use the app to purchase tickets. Often, plans can change and instead, the final destination can change. Let's say for example you buy a ticket from Zaandam to Centraal. That is 2.90 euros. But now instead you need to arrive to Muiderpoort instead of centraal. Now instead of the normal cost of Zaandam to Muiderpoort of 3.70 euros I need to buy an additional ticket from Central to Muiderpoort for 2.50 euros. Making the total cost 5.40 euros!

And I'm left thinking how is it possible that this functionality is not implemented in the NS app? It is extremely common and exists for OV card holders but yet app users must eat the additional cost?!

Beste antwoord door Daniël NS

Hey Cwinhall. Welcome to the NS Community.

It's simply not possible to adjust e-tickets with the current way they work. Apologies for the inconvenience. If you might have to suddenly go to another place, I'd advise buying your tickets no more then 30 minutes before leaving. If your product is already active, you can also request a way of using this while your card is not in yet if you contact our customer service.

Daniël NS
Moderator
Antwoord
Forum|Forum|3 years ago
October 9, 2022

Hey Cwinhall. Welcome to the NS Community.

It's simply not possible to adjust e-tickets with the current way they work. Apologies for the inconvenience. If you might have to suddenly go to another place, I'd advise buying your tickets no more then 30 minutes before leaving. If your product is already active, you can also request a way of using this while your card is not in yet if you contact our customer service.