Naar NS.nl
beantwoord

Cancel my NS subscription - moved out of the country two years ago!

  • 18 February 2022
  • 5 reacties
  • 238 Bekeken
N
  • nl_s
  • Op het juiste spoor
  • 1 reactie

Dear NS, I moved out of the Netherlands in 2020 and I tried several times to cancel my subscription but it was not possible.When I talked to customer services two years ago they required me to go to a NS machine to finalize the cancellation, but I have not been able to go to the Netherlands since I moved out! Now I received yet another inovice and I'm trying again to cancel my subscription. Again NS makes it difficult to do so, requiring me to talk to customer service, who can’t be reached by phone or chat. Therefore I'm turning to this forum and please help!

icon

Beste antwoord door Thom 18 February 2022, 10:47

Bekijk origineel

5 reacties

Thom
Reputatie 7
Badge +4

There is no need to go to a ticket machine, NS is able to initiate to block the card, your card becomes useless after blocking though, as you cannot go to the ticket machine. There is no need to in your situation. Contact Customer Service. There is no other way. Chatting is free. Maybe you are in luck with a  small refund, but that is not a promise.

Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
Starsweet

I guess you can block your card on the ovchip card website of the Netherlands and then it will cancel the Subscription 

Het volgende Station is…………………
N

Thanks everyone for answering. In the mean time, after more than one hour I finally reached someone from the customer services through chat. I was told that nornally I need to go to the NS machine for finalizing the cancellation. But since I'm not in the country, they can cancel my cancellation without requiring me to go to the machine. I was told also that I do not need to send back the OV chipkaart. It all seems a rather simple procedure. I just wish that they had had followed this simple procedure two years ago, without me paying the subscription fee for two more years and worring the consequences of late payment… 

 

Thom
Reputatie 7
Badge +4

The system in the Netherlands is that you renew automatically. It does not matter whether you use your subscription or not. It may seem weird to Americans, but this is the way the cookie crumbles.

But the card is blocked and that is the most important.

There is a severe upcoming storm in the Netherlands and all train traffic will be canceled early in the afternoon, so that is why it took an hour to reach Customer Service.

Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
Robert B
Badge +3

I guess you can block your card on the ovchip card website of the Netherlands and then it will cancel the Subscription 

Blocking your card (without renewal) via OV-chipkaart does NOT cancel any subscription, unless you inform NS that the card is blocked/cancelled.

Alles hier post ik op persoonlijke titel, ben geen NS medewerker.

Reageer


Voorwaarden