Dear NS, I moved out of the Netherlands in 2020 and I tried several times to cancel my subscription but it was not possible.When I talked to customer services two years ago they required me to go to a NS machine to finalize the cancellation, but I have not been able to go to the Netherlands since I moved out! Now I received yet another inovice and I'm trying again to cancel my subscription. Again NS makes it difficult to do so, requiring me to talk to customer service, who can’t be reached by phone or chat. Therefore I'm turning to this forum and please help!
beantwoord
Cancel my NS subscription - moved out of the country two years ago!
Beste antwoord door Thom
There is no need to go to a ticket machine, NS is able to initiate to block the card, your card becomes useless after blocking though, as you cannot go to the ticket machine. There is no need to in your situation. Contact Customer Service. There is no other way. Chatting is free. Maybe you are in luck with a small refund, but that is not a promise.
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