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NS flex subscription error message


I want to buy a subscription but this message (Door technische problemen is het op dit moment niet mogelijk om te betalen. Probeer het later nog een keer (UM-0007)) always appears. I have tried it in different servers (Mozilla, chrome, Opera, Internet Explorer) the last three days. Do you possibly know why? If I don’t find a solution, can I buy the subscription on the train station?

Beste antwoord door Robert B

If online (any browser) doesn’t work, it’s totally possible to get it at a service desk on a station.

You will need to have a personal ov-chipcard first. https://www.ov-chipkaart.nl/ov-chip-kopen/persoonlijke-ov-chipkaart.htm

But it is included when ordering via NS. The UM-0007 is a bug, so NS should sort that out for you.

Bekijk origineel

8 reacties

Erryt NS
Moderator
  • Moderator
  • 9061 reacties
  • 5 mei 2022

Hello Vasiliki Tempeli, welcome at our community,

 

That's strange that you get this message. If you have a personal OV-chipcard then you can reach our customer service. my colleagues can order the subscription for you.


Erryt NS schreef:

Hello Vasiliki Tempeli, welcome at our community,

 

That's strange that you get this message. If you have a personal OV-chipcard then you can reach our customer service. my colleagues can order the subscription for you.

 

The problem is that I don't have one :(

 


Erryt NS
Moderator
  • Moderator
  • 9061 reacties
  • 5 mei 2022

Do you have another device where you can try it with?


Robert B
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  • 29381 reacties
  • Antwoord
  • 5 mei 2022

If online (any browser) doesn’t work, it’s totally possible to get it at a service desk on a station.

You will need to have a personal ov-chipcard first. https://www.ov-chipkaart.nl/ov-chip-kopen/persoonlijke-ov-chipkaart.htm

But it is included when ordering via NS. The UM-0007 is a bug, so NS should sort that out for you.


Erryt NS schreef:

Do you have another device where you can try it with?

I tried it also at the NS app (at my self phone) but after uploading my picture I got the message (out of memory)

 


Robert B schreef:

If online (any browser) doesn’t work, it’s totally possible to get it at a service desk on a station.

Are you sure? Because the previous time I asked there for info, they just referred me to the website. 


Robert B
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  • 29381 reacties
  • 5 mei 2022
Vasiliki Tempeli schreef:
Robert B schreef:

If online (any browser) doesn’t work, it’s totally possible to get it at a service desk on a station.

Are you sure? Because the previous time I asked there for info, they just referred me to the website. 

Yes I'm sure.

If online doesn’t work (the dreadful UM-0007 error/warning) please go that way, or contact NS Customer Service (phone, chat or social media) to have it sorted.


Robert B schreef:
Vasiliki Tempeli schreef:
Robert B schreef:

If online (any browser) doesn’t work, it’s totally possible to get it at a service desk on a station.

Are you sure? Because the previous time I asked there for info, they just referred me to the website. 

Yes I'm sure.

If online doesn’t work (the dreadful UM-0007 error/warning) please go that way, or contact NS Customer Service (phone, chat or social media) to have it sorted.

Thank you very much!

 


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