Skip to main content
beantwoord

OV-CHIP BLOC

  • 1 December 2023
  • 4 reacties
  • 83 Bekeken

  • Op het juiste spoor
  • 1 reactie

Hi ,

 

My OV-Chipkaart was blocked due to a failure in the automatic recharge. NS blocked my card, and on November 13th, I made the payment. However, my card is still blocked. When I visited a post office, they instructed me to call the customer service center at the number 0900-0980, but this is an invalid number. Does customer service have an email? How can I reach out to them? I can't use my card to go to work, and it's becoming a significant problem.

 

Thank you,

Evelyn Araujo.

Beste antwoord door mrfreeze

Hi EGA,

0900-0980 is the number of the customer service of www.ov-chipkaart.nl.

NS Customer service is reachable by phone (030-7515155), chat, Facebook or X.

It's not clear to me what happened though. If the automatic recharge fails, you may not have enough balance on your card, but that shouldn't lead to blockage. NS can't block a card, they only can cancel a subscription.

Bekijk origineel

4 reacties

mrfreeze
Forum|alt.badge.img+3
  • Super user
  • 7048 reacties
  • Antwoord
  • 1 december 2023

Hi EGA,

0900-0980 is the number of the customer service of www.ov-chipkaart.nl.

NS Customer service is reachable by phone (030-7515155), chat, Facebook or X.

It's not clear to me what happened though. If the automatic recharge fails, you may not have enough balance on your card, but that shouldn't lead to blockage. NS can't block a card, they only can cancel a subscription.


  • Auteur
  • Op het juiste spoor
  • 1 reactie
  • 1 december 2023

After talk with our colleague, they explain to me that my card is not actually blocked, everything is fine on the system. However, when I try to use it, I can. There was a problem with the automatic recharge, and I paid two weeks ago to NS. But looks like the payment do not exist on the system. So, I'm still not able to use it. I've tried to reach out to OV-chipkaart at the number 0900-0980 , and it's not working. How can I reach out to a customer service center, if there's no such correct phone or email to do?


rvdborgt
Forum|alt.badge.img+1
  • Koploper**
  • 2439 reacties
  • 1 december 2023
EGA schreef:

After talk with our colleague, they explain to me that my card is not actually blocked, everything is fine on the system. However, when I try to use it, I can. There was a problem with the automatic recharge, and I paid two weeks ago to NS. But looks like the payment do not exist on the system. So, I'm still not able to use it.

What do you mean by "the payment do not exist on the system”? Which system do you mean?

Do you have a subscription with NS? If so, what kind of subscription? Is it an NS Flex subscription?

EGA schreef:

I've tried to reach out to OV-chipkaart at the number 0900-0980 , and it's not working.

0900-0980 is a valid number:

https://www.ov-chipkaart.nl/en/contact

If you can't reach it, then please contact your phone provider.


Robert B
Forum|alt.badge.img+3
  • 29362 reacties
  • 2 december 2023

You can also use +31 30 751 5155 (option 3) to reach OV-chipkaart Customer Service (weekdays 7:00-21:30 and weekends 10:00-16:00)


Reageer