Hello,
I paid a late invoice with Revolut to the NS and I sent them the reference number of the invoice.
Now they sent me another email telling me that I didn’t pay and they sent me another reference number but I already paid. I’m trying to contact with an agent through the NS chat but nobody answers and I don’t find any email where I can send the proof of payment.
What should I do? Maybe going to an info point?
Beste antwoord door Tochjo
This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation, unfortunately.
You should contact customer service directly to speak to an NS employee about this. This can be done by phone; they are available 24/7 at 030-751 51 55 or by chat, but you could also send a message on X (formerly Twitter) or Facebook. It might be easier to use X/Twitter or Facebook, since you can send a copy of your payment details and don’t have to wait for an instant reply. NS doesn't communicate via email.
+3This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation, unfortunately.
You should contact customer service directly to speak to an NS employee about this. This can be done by phone; they are available 24/7 at 030-751 51 55 or by chat, but you could also send a message on X (formerly Twitter) or Facebook. It might be easier to use X/Twitter or Facebook, since you can send a copy of your payment details and don’t have to wait for an instant reply. NS doesn't communicate via email.
Goed morning,
I am kurniati wahyuning
i have paid 151,50 for my abonnement traject vrij voor november month and that was settled on 5 December 2024. Why do i get another factuur voor €116,72 on this coming 9 december? I am not gonna pay twice for the month of November just because i swap to ns flex dal vordeel
+3Season tickets are always paid in advance. The payment on 5 December can therefore not have been for the Traject Vrij season ticket for November. Instead, it will have been the payment for Traject Vrij for December. Since you changed your season ticket from Traject Vrij to Dal Voordeel, you have paid too much for your season ticket. The difference will be paid out to you.
Because of that, I believe the amount on 9 December is not an amount you have to pay, but rather an amount that NS will pay to you. The detailed invoices should clarify this, as they always show exactly for what season ticket and what period you’re being charged.
Hello!
I wanted an information whom to ask. I have a weekend vrij subscription, on Friday I travelled from Roermond to Amsterdam, checked in at 19:00. But the next day I got a bill of 20.30€. Why is that?
Hi
Is the Weekend Vrij subscription the only subcription on your card?
Since when do you have the Weekend Vrij subscription?
During your journey did the staff verify your check-in on your chipcard?
Maybe you were seated in the red seats (= 1st class)?
You can check your invoices in your MyNS account. Only on the website, not in the app.
You also can contact NS Customer Service, e.g. by phone +31 30 751 51 55 (available 07.00-23.00). They can help you with this.
At this Community travellers try to help other travellers, but we cannot view eachother's data.
I also like to understand why you received this bill 😀
Or maybe he/she did start the journey during the peak hours. In thate case if you check out and in again in 35 minutes the first check in still determines the cost of the journey.
+3Maybe you travelled using your bank card, not the ov-chipcard?
In that case, see https://www.ns.nl/en/customer-service/refunds/refunds-when-you-forget-your-season-ticket.html
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