Refund for invoice | NS Community
beantwoord

Refund for invoice

  • 24 August 2022
  • 2 reacties
  • 64 Bekeken

Greetings!

I changed my Weekendvrij (€31.6) to the felx basis (€0) but NS still deduct my money today with the amount of €60.2 i think there is a mistake.

My customer card is *verwijderd door moderator*

please respond to my complaint ASAP.

thank you.

icon

Beste antwoord door Thom 24 August 2022, 09:44

Bekijk origineel

2 reacties

Reputatie 7
Badge +4

The widget at Mijn NS may show this, but fortunately the widget is often wrong when you changed subscription. Await your real bill, it is is general correct. You will probably have a refund. If it shows a negative amount, you do not have to pay this, a negative amount is a refund.

Remove your number, use the three digits. Everything is public here.

Reputatie 7
Badge +3

You have to call the customerservice. Also you can use Facebook, Twitter or chat to contact.

Reageer