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Subscription issues

  • 23 maart 2025
  • 1 reactie
  • 14 Bekeken
N

Hi, my NS flex subscription was cancelled due to a debt of 2 euro :D I went to the service point and paid off the debt, however I still cannot purchase or renew the subcription on the website, it says that the subscription was cancelled and I cannot change it. Please advise me on next steps this is really annoying

Beste antwoord door Tochjo

This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.

The only thing you can do, is contact customer service directly to speak to an NS employee about this, since it's NS that needs to process that you've paid off the debt and should now again be able to buy a subscription.

Contacting customer service directly can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

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1 reactie

Tochjo
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  • Tochjo
  • 13139 reacties
  • Antwoord
  • 23 maart 2025

This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.

The only thing you can do, is contact customer service directly to speak to an NS employee about this, since it's NS that needs to process that you've paid off the debt and should now again be able to buy a subscription.

Contacting customer service directly can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

mrfreeze
1 persoon vindt dit leuk
  • mrfreeze
    mrfreeze

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