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subscription not working

  • 23 september 2022
  • 1 reactie
  • 186 Bekeken
H

Hi I have paid 5.1euro fo the 40% discount on peak-off hours  subscription but the discounts haven’t been working. I use ns flex and I have been using them on the right time. wonder why 

    1 reactie

    Tomas NS
    • Tomas NS
    • Oud Moderator
    • 639 reacties
    • 23 september 2022

    Hi there Heejeen and welcome to our Community.

    One of the most frequent reasons is that NS Flex is not activated properly. I recommend contacting customer service so they can check what's wrong.

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