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triject vrij


I cancelled the Traject Vrij subscription and now I receive an email saying please pay €143,60.

if you could explain me what it means please:

We see that the automatic collection of an invoice has not been successful. It concerns invoice of April 5, 2025.
 
Pay the outstanding amount immediately
You can still pay the amount of € 143.60 no later than April 22, 2025 using the payment instructions below.
 
If you do not transfer the amount on time, we will take steps to collect this amount from you. You will also avoid additional costs by paying on time.
 
Direct debit failure
Your bank has given us the following reason for the direct debit failure:
 
You reversed the direct debit yourself, so you had it transferred back to your account.
 
Action needed
Below you can read what is needed to solve this. Would you like to arrange this as soon as possible? Then we can automatically debit the invoice amount next month:
 
Please contact NS Customer Service to explain why you reversed the debit.

rvdborgt
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  • Koploper**
  • 15 april 2025

It looks like the direct debit from your account for the invoice of 5 April didn't work. The monthly invoice is an advance payment. When you cancel, you'll get a refund of the days you didn't use.

When did you cancel your subscription?


Robert B
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Diana Synchuk schreef:

I cancelled the Traject Vrij subscription and now I receive an email saying please pay €143,60.

Welcome to the NS Community!

If you cancelled NS Flex altogether, it needs to be comfirmed (removed from your card) at a machine.

If you switched to Flex Basis, there should not be any costs or invoices except for travel costs.


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