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Correctietarief bezwaar – Check-in fout

K

‎Dear NS Customer Service,‎

‎On March 27, 2025, I travelled with my OV chip card. However, I believe that a correction fee of €50 has been charged. After checking the overview of my transaction, I noticed that check-in and check-out took place at exactly the same time (9:10 am in Groningen).‎

‎This seems to be a system bug as I made the trip and wasn't aware of a problem with my check-in. Can you check this and remove the incorrect correction rate?‎

‎Thanks in advance for your help. I look forward to hearing from you.‎

‎Sincerely,‎

‎Khalil Omar‎

    rvdborgt
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    • rvdborgt
    • Koploper**
    • 27 maart 2025

    This public forum is not customer service, despite what the NS website may make you think.

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    T
    • Tamzin
    • Koploper****
    • 27 maart 2025
    Khalil omar schreef:

    ‎On March 27, 2025, I travelled with my OV chip card. However, I believe that a correction fee of €50 has been charged. 

    I don't think this is a system bug. You probably checked-in and immediately after you checked-out again.

    Reageer


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