I recently got an invoice saying I didn’t check out. I checked my invoice and it clearly says I already checked out. The problem is, NS has mistaken me for not checking out because they charged me double. Look at the highlighted transaction. I checked in at 11:37 and why is there a double check in? Surely it’s impossible for me to check in twice with the same card. The only thing I can think of is there is an error by the machine and it’s not my fault. You can clearly see that I have checked in and out in every station that day. The only weird transaction is the one where it says I didn’t check out. Below the missing checkout line, it shows that I checked in and out already.
And interestingly, they decided to send me the invoice now because I didnt check out? It’s already more than a year and It’s not even my mistake. I clearly checked in and out from Schiphol Airport. Why is there a double transaction? Please explain this to me, NS?
![](https://uploads-eu-west-1.insided.com/ns-nl/attachment/c02a20ba-c242-4c46-ad91-5cac2290bbc7.png)