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new ov chip card related

  • 21 november 2024
  • 4 reacties
  • 38 Bekeken
Y

I have order new ov chip card on 14 November 2024 but not I did not get my card and for that ov chip card my subscription start from tomorrow, so upcoming Saturday and Sunday of mine will get waste. Because I have purchased ov chip card for weekend off means Saturday and Sunday for 4 week. Can you give me solution on that or give me free ticket this weekend for travell. Need proper solution

    4 reacties

    Robert B
    Forum|alt.badge.img+3
    • Robert B
    • 29850 reacties
    • 21 november 2024

    Welcome to the NS Community!

    The card is made and shipped by www.ov-chipkaart.nl

    But see https://www.ns.nl/en/customer-service/refunds/refunds-when-you-forget-your-season-ticket.html to get a refund if your card arrives late (most likely to blame PostNL) 

    Alles hier post ik op persoonlijke titel, ben geen NS medewerker.
    Erryt NS
    Moderator
    • Erryt NS
    • Moderator
    • 9194 reacties
    • 21 november 2024

    Hello ypatil9022, welcome at our community,

     

    Thanks for the answer Robert. After reaching the customer service of the OV-chipcard you can also reach our customer service. My colleagues can give you couponcode's so you won't have to purchase tickets and ask for a refund.

    Y
    • ypatil9022
    • Auteur
    • Op het juiste spoor
    • 1 reactie
    • 22 november 2024
    Erryt NS schreef:

    Hello ypatil9022, welcome at our community,

     

    Thanks for the answer Robert. After reaching the customer service of the OV-chipcard you can also reach our customer service. My colleagues can give you couponcode's so you won't have to purchase tickets and ask for a refund.

    Thanks for support where I can get couponcode for free ticket

    Laura NS
    Moderator
    • Laura NS
    • Moderator
    • 3099 reacties
    • 22 november 2024

    By getting in touch with customer service like my colleague Erryt mentioned. :)

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