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Incident on 6:44 AM Train from Eindhoven to Den Haag

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Dear NS Customer Service, This morning (April 4th), I was on the 6:44 AM train from Eindhoven to Den Haag. Just as the train was leaving the platform in Eindhoven, it made a sudden and unexpected stop. Unfortunately, I had a full cup of cappuccino placed securely on the desk in front of me. Due to the abrupt stop, the cup flipped over and spilled all over me, soaking my clothes and causing significant discomfort for the rest of the journey. I would like to request compensation for the inconvenience and damage caused. I can provide additional details or photos if needed. I understand that sometimes such stops are unavoidable, but I hope you can offer a gesture of goodwill given the situation. Thank you for your time and attention. I look forward to your response.

    S
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    • Sneltram
    • Reisleider*
    • 4 april 2025

    Er zal vast een mooie bon te krijgen zijn voor een gratis kopje koffie. =D

    I
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    • Isitimela
    • Koploper*
    • 4 april 2025

    So, the train had to make an unexpected stop – probably for a safety reason – and your reaction is to ask for a compensation because you spilled your coffee?

    Let’s be realistic: trains can brake unexpectedly. That’s just part of (public) transport. Would you really prefer the train not to stop in a potentially dangerous situation?

    Of course it’s annoying to have coffee spilled on you, but it’s also a matter of personal responsibility. If you’re travelling with a full cup of coffee, especially without a lid, there’s always a risk. That’s not something NS can control.

    This kind of thing is unfortunate, but in my opinion, it isn’t a ground for compensation.

    T
    • Tamzin
    • Koploper****
    • 4 april 2025

    This is not the US where you can sue companies for any futility.

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