wrong money taken

  • 5 August 2022
  • 1 reactie
  • 90 Bekeken

Hello, this month NS took 8 euros for my NS Flex instead of 5 why is that??? I haven't used it, yet it takes 60% on top of what it should be! It's like a scam of some sort!

Why is that?

1 reactie

Badge +3

You can find a detailed invoice in Mijn NS (the website, not the app; go to Betaaloverzicht/My payments). That will tell you why the amount is higher than you expected.

If after looking at the invoice you still feel that you are being charged too much, or if you can't find the detailed invoice, then you should contact customer service directly. They can tell you what the higher amount is for, and correct an incorrect invoice.

Usually, contacting customer service this is most easily done by phone, as they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.