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I’m a OV-chipcard user and on my monthly transactions list is a wrong transaction. How can I get refund for following mistake and how did that happen??

 

Welcome to our NS Community, Veronika Hordus. Because this is a missed check-in you can get in touch with our customer service.

Looking at the times I don't think there actually was a check in missing. It seems like TS managed to check out twice somehow. Between checking out in Zwolle at 9:39 and checking out there again he can't possibly have traveled anywhere and back.

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