I’m a OV-chipcard user and on my monthly transactions list is a wrong transaction. How can I get refund for following mistake and how did that happen??
beantwoord
Got a mistaken transaction in my list asking for refund
Beste antwoord door Laura NS
Welcome to our NS Community, Veronika Hordus. Because this is a missed check-in you can get in touch with our customer service.
Welcome to our NS Community, Veronika Hordus. Because this is a missed check-in you can get in touch with our customer service.
Looking at the times I don't think there actually was a check in missing. It seems like TS managed to check out twice somehow. Between checking out in Zwolle at 9:39 and checking out there again he can't possibly have traveled anywhere and back.
Reageer
Meld je aan
Heb je al een account? Inloggen
Met een account kun je zelf topics plaatsen en reageren op berichten.
Login met Mijn NS Inloggen met Facebookof
Welkom
Nog geen account? Maak een account aan
Met een account kun je zelf topics plaatsen en reageren op berichten.
Login met Mijn NS Inloggen met Facebookof
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.