Hi,
I hope you are doing well, I have a question, I got flex abonnement. It’s €5 per month.
today I went to active it. And I charge it €2 to see how it works.
om my profile it’s -€2 instead of +€2. So I don’t know how it works.
with my abonnement should I charge on my own? Or it’ll pick up from my account?
or €5 will be picked up and then I should charge it whenever I needed?
best wishes,
Elnaz
Beste antwoord door mrfreeze
Bekijk origineel
+2
Hi Alnaz and welcome to the NS Community!
This looks like a refund of the balance that was on your OV-chipcard. When you activate NS Flex on your OV-chipcard, you will receive the balance of the OV-chipcard back on the first NS Flex invoice (since you don't need this anymore). So if you had € 2.00 balance, then that should be it. To make sure that this is the balance, my advice is to contact our costumer service so they can check this for you.
+3
With a Flex-subscription you don't need to load your OV-chipcard. You'll get a monthly invoice with all the costs. You'll pay for the subscription in advance and for your travels afterwards. The amount of the invoice will automatically be debited from your bankaccount.
+2
Sorry! Thanks mrfreeze for answering the question!
+3
The -€ 2,00 by Klanten Service is definitely the balance that is removed from the card when activating NS Flex (Reizen op Rekening).
Check https://www.ov-chipkaart.nl/applying-for-a-credit-refund/credit-checker.htm and you will see that the current credit/balance is € 0,00
You will get it back as a (negative) amount on your first monthly invoice, in March.
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