help need

Question

Hi,

I hope you are doing well, I have a question, I got flex abonnement. It’s €5 per month.
today I went to active it. And I charge it €2 to see how it works.

om my profile it’s -€2 instead of +€2. So I don’t know how it works.

with my abonnement should I charge on my own? Or it’ll pick up from my account?

or €5 will be picked up and then I should charge it whenever I needed?

best wishes,

Elnaz

mrfreeze · Accepted Answer

With a Flex-subscription you don't need to load your OV-chipcard. You'll get a monthly invoicewith all the costs. You'll pay for the subscription in advance and for your travels afterwards. The amount of the invoice will automatically be debited from your bankaccount.

Lorena NS · Answer

Hi Alnaz and welcome to the NS Community!This looks like a refund of the balance that was on your OV-chipcard. When you activate NS Flex on your OV-chipcard, you will receive the balance of the OV-chipcard back on the first NS Flex invoice (since you don't need this anymore). So if you had € 2.00 balance, then that should be it. To make sure that this is the balance, my advice is to contact our costumer service so they can check this for you.

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