Hi! I bought your unlimited weekend NS flex 2 months ago, but now I check my bill and found that I don't really get a free weekend trip but 40% discount for my trips. I really don't undersdand what happened.
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Good afternoon kuntu_Wenjing and welcome to the NS Community.
Please contact our Customer Service. The NS Community has no access to your customer information and cannot help you with this question. You can reach our Customer Service by phone, chat, Twitter or Facebook.
+3
Maybe you dont have weekend free but weekend discount 40%. Check MijnNS.
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