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Good morning, 

Today 15/10/23 i check-in in Rotterdam Alexander but forgot to check out in Rotterdam Centraal. Can you help me? 
 

Then i bough the basic ticket through the NS app to avoid the penalty. The number of the ticket is 71659661. 
 

i’d appreciate your help 

thank you

best regards 

We can't help you with this. You have contact the customerservice by Phone, chat, Facebook or X.

Good morning, 

Today 15/10/23 i check-in in Rotterdam Alexander but forgot to check out in Rotterdam Centraal. Can you help me? 
 

Then i bough the basic ticket through the NS app to avoid the penalty. The number of the ticket is 71659661. 
 

i’d appreciate your help 

thank you

best regards 

How can you forgot to check out in Rotterdam Central. There are gates which you have to pass with your card?

Because I was taking another train from Rotterdam Centraal to Utrecht centrum, with the ticket code ******* and Group ID ****-2/7

 

hope you have the info complete now

That satisfies our curiosity, but you still need to contact customer service directly by phone, chat, X/Twitter or Facebook to have this corrected. We on this community are just travellers like you, not NS employees.

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