I am having trouble understanding how to check in and out of the train system and has thus incurred a large amount of errors in the invoice amount to hundreds of Euros. I have exceeded the number of times that I can claim a refund. I tried to contact the carrier as advised on the website. But when I called the customer service, they can't help me. The Twitter, Facebook, chat services all do not respond after I have provided the information. Can I have someone contact me by email so that I can explain my situation and receive some help?
Welcome to the NS Community LPCBSC.
What a shame it went so wrong for you.
It's currently very busy everywhere, so it can indeed take a little while before my colleagues can get back to you. May I ask for your patience? They will answer you as soon as possible.
+3E-mail is even slower…
Thanks for the timeline 😟
The invoice is for last month. Do I pay it first or reject the invoice while I continue to seek a refund for the erroneous check in or out.
The advice is to always pay the invoice. If it is too much to pay in one go you can ask for an arrangement. If my colleagues can correct the invoice for you, you'll receive a reimbursement on the next one.
I have got an invoice of amount 400 euros. I am using NS Flex Dal Vrij recently. I don’t understand why such huge bill are requested? can anyone explain?
You can take a look in your My NS-account for the details of the invoice. We cannot see it here. If you need help with the specifics, please get in touch with our customer service.
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