Hello! On June 7th I tried to enter the tain station, but when I checked in the doors didn't open and it didn't allow me to pass. I had to wait around 5 min for the door to let me check in again. The problem is that it took 12 euros from my account because the door didn't open and I couldn't enter and thus didn't check out. I want to kindly asm for a refund of mt money.

Thank you and kind regards,

Deya