On Saturday, June 10th, on my journey between Amsterdam Zuid and Groningen, I sat in the first class seat (about 5 minutes) because I did not know beforehand. Later, when the card was checked, I immediately changed my place with the warning of the attendant. However, when I checked my expenses today, I saw that there was an extra charge of 20 euros. Can you fix this problem please.
Beste antwoord door Tochjo
Bekijk origineel
+3
This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot cancel correction fees.
You should contact customer service directly to ask if they're willing to cancel this fee. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.
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