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Help Needed: Incorrect Check-in Charge - New Student Inquiry

  • 6 februari 2024
  • 4 reacties
  • 125 Bekeken

Hi NS Customer Services,

 

I hope you're doing well. My name is Razieh Lorvand, and I'm a recent arrival to the Netherlands, currently enrolled as a university student. I've been using the NS train services for my daily commute.

 

I'm reaching out because during today's journey from Arnhem to Utrecht, I mistakenly used the red check-in gate instead of the yellow gate at the station. It turns out there's a difference, and I wasn't aware until a friendly NS colleague checked my ticket and pointed it out.

 

He told me to fix the check-in at my destination, but to my surprise, I received a €50 invoice. Given that I've been in the country for less than 10 days and I'm still getting familiar with the details, I genuinely didn't know about the gate distinctions until your colleague mentioned it.

 

I understand it was my oversight, and I appreciate your colleague's assistance. As a student on a tight budget, a €50 charge is significant for me. Could you kindly help me rectify this check-in error and reconsider the associated charge?

 

My card number is ****, and I also have an off-peak subscription. I'm more than willing to follow any necessary steps to correct this promptly.

 

Your understanding and support in resolving this matter would mean a lot. Let me know if you need anything else from my end.

 

Thanks for your time and consideration. Looking forward to your prompt response.

 

Kind regards,

 

Razieh Lorvand

[phone number deleted by moderator]

My card number: ****

Beste antwoord door Lorena NS

Hi razi.lorvand and welcome on the NS Community! 

I'm sorry to read that you got this invoice of € 50.00. Unfortunately, I can't help you with this on the community. Please contact our customer service to request a refund.

Bekijk origineel

Lorena NS
Moderator
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  • Moderator
  • 7 februari 2024

Hi razi.lorvand and welcome on the NS Community! 

I'm sorry to read that you got this invoice of € 50.00. Unfortunately, I can't help you with this on the community. Please contact our customer service to request a refund.


Hi ​@razi.lorvand I hope this message appears in your email.
I believe I have found your wallet in the train from haarlem to amsterdam.
I have send you a personal message with details how to contact me, but will hand in your wallet at the police station tommorow afternoon at haarlem.

ps. sorry moderators for the off-topic message. I couldn't find any other socials or other ways to contact this person.


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Aaron Ligthart schreef:

Hi ​@razi.lorvand I hope this message appears in your email.
I believe I have found your wallet in the train from haarlem to amsterdam.
I have send you a personal message with details how to contact me, but will hand in your wallet at the police station tommorow afternoon at haarlem.

ps. sorry moderators for the off-topic message. I couldn't find any other socials or other ways to contact this person.

 

Great that you were able to find him through this topic. I fear however that he will not read this.


Vareo
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  • Koploper*
  • 7 januari 2025

@Aaron Ligthart u kunt die portemonnee beter inleveren bij een servicepunt of afgeven bij NS Personeel. Ik denk ook niet dat ​@razi.lorvand hier meeleest.


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