I travelled from lelystad to utrecht central and back on weekend with 40% discount.
Below are the charges made for the same:
Lelystad central to Utrecht central via Amsterdam Zuid (I didnt have to recheckin as platforms are connected) - € 9.30 (40% of € 15)
Return journey on the same day:
Utrecht central to Amsterdam Zuid - €4.86
Amsterdam Zuid to Lelystad central - €6.06 ( I had to recheckin as the platforms are not connected).
The total cost of return ticket is €10.92 (1.62 euros higher than the actual ticket cost).
Why is this difference in price? and Why should I pay more than the actual ticket price when Im forced to recheck in?
Please provide more information on this mismatch.
Regards,
Sarunya Durai.
Beste antwoord door Tochjo
The price of a journey is determined by the distance travelled. By checking out and in again at Amsterdam Zuid, the system calculates a higher fare, because the distance Utrecht-Amsterdam-Lelystad is longer than Utrecht-Lelystad directly.
There is a way to transfer to the other platform without having to pass the gates. The journey planner also indicates this:
You could contact customer service directly, tell them you didn’t know about this and ask them to refund the difference. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.
The price of a journey is determined by the distance travelled. By checking out and in again at Amsterdam Zuid, the system calculates a higher fare, because the distance Utrecht-Amsterdam-Lelystad is longer than Utrecht-Lelystad directly.
There is a way to transfer to the other platform without having to pass the gates. The journey planner also indicates this:
You could contact customer service directly, tell them you didn’t know about this and ask them to refund the difference. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.
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