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wrong invoice

M

I have been charged 55 euros which will be deducted from my account on the 7th of december. However, in the month of November, I only travelled once, for a total of 17.12 euros. I would like to know why is this and if it can be changed. Thank you 

 

Beste antwoord door Thom

You will not be charged for the journeys in a particular month, you monthly payment will be calculated based on the day that may vary and can be on every day of the month. Mine is calculated e.g. on a base of the 24th of the month. It is based upon the date of your first NS Flex subscription.

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2 reacties

Thom
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  • Thom
  • Super user
  • 25126 reacties
  • Antwoord
  • 4 december 2023

You will not be charged for the journeys in a particular month, you monthly payment will be calculated based on the day that may vary and can be on every day of the month. Mine is calculated e.g. on a base of the 24th of the month. It is based upon the date of your first NS Flex subscription.

Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
Tochjo
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  • Tochjo
  • 13148 reacties
  • 4 december 2023

You can find a detailed specification of the costs in Mijn NS (the website, not the app; go to Betaaloverzicht/My payments). That will show you exactly why you have been charged this amount.

You could also contact customer service directly; they'll be able to tell you what you are being charged for, and correct the invoice if you are being charged too much. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

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