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refund the train ticket


Good morning,

 

      I have bought train E-tickets from Amsterdam central to Roermond i attatched it in this mail and i was supposed to use it last Wednesday 05/07/23, but i didn't use the tickets because all the trains weren't working due to the storm that happened last Wednesday. I was trying online to return the money of the 4 tickets back but I discovered that the refund won't come back as money to my by my credit card . My only concern about the refund is only that I'm not living in the Netherlands, we are tourists and bought four tickets for the trip and due to the storm i bought new tickets and used them on Thursday 06/07/2023 for my trip. So, I want to return the money back on my credit card that i used to buy the tickets if it's possible.

 

                                                                                                                                                            Best wishes,

Beste antwoord door Daniël NS

Hey Ashraf Abousehly. Welcome to the NS Community.

It's sadly never possible for us to reimburse you on a credit card, but I advise you to contact our customer service to see what we can do for you at this time. 

Bekijk origineel

1 reactie

Daniël NS
Moderator
  • Moderator
  • 1387 reacties
  • Antwoord
  • 9 juli 2023

Hey Ashraf Abousehly. Welcome to the NS Community.

It's sadly never possible for us to reimburse you on a credit card, but I advise you to contact our customer service to see what we can do for you at this time. 


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