Good morning, let me explain my situation.
I do not live in the Netherlands but I am often here for various reasons and I wanted to use the service of NS's OV-Fiets. I purchased my personal OV-chipkaart from this site https://www.public-transport-holland.com/ who shipped it to me in my country.
Now when I try to link it to my NS account I get the error message "It is not currently possible to link your OV-chipkaart to your account. Please try again later" while when I try to activate NS's Basis subscription I get as error message "Sorry, the credit check of the organization Focum says that you can't order this season ticket."
I can't figure out what's causing it - maybe it's because my OV-chipkaart is linked to the address of the shop I bought the card from and someone had problems with payments previously? Or could it be because I have no credit and have never used my card yet? I already tried to contact NS support via chat but they told me that "it's weird" and to contact phone support although unfortunately I don't speak English very well and I doubt we would be able to understand each other. Can anyone help me? Thanks in advance!
Problems linking my OV-chipkaart to my NS account
Beste antwoord door Stijn NS
Good afternoon F. M. and welcome to the NS Community.
I'm sorry to read that you're having problems with ordering your subscription. The error when trying to link your card to the Mijn NS account is a known malfunction and we are working on a solution. It is not required to link your card to the account before you can order a subscription however.
The credit check message you get is based on your address information. Focum does a credit check based on those details to see if there are any open debts known. If so, you will be unable to purchase an NS Flex subscription.
If the information about those debts is incorrect, you can contact Focum for this. Unfortunately we are unable to help you any further in this regard. You can find their contact information here (unfortunately only available in Dutch).
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