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Claim for forgetting check-out

  • 7 februari 2023
  • 1 reactie
  • 61 Bekeken
Y
  • Y.Z
  • Op het juiste spoor

Hi, I just received an invoice of last month. It said I forgot to check out once and charged me for 20 euros. I went to the website of NS and it said I cannot claim a forgotten check in or check out for a trip with an NS Flex product. Why can't I? How can I get my money back?

Beste antwoord door Erryt NS

Hello Y.Z, welcome at our community,

 

I would like to advice you to reach our customer service to figure this out. Please let us know if your problem is solved after reaching my colleagues.

Bekijk origineel

    1 reactie

    Erryt NS
    Moderator
    • Erryt NS
    • Moderator
    • 9247 reacties
    • Antwoord
    • 7 februari 2023

    Hello Y.Z, welcome at our community,

     

    I would like to advice you to reach our customer service to figure this out. Please let us know if your problem is solved after reaching my colleagues.

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