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Charged twice for monthly NS subscriptions

A

I am charged twice on my debit card for NS Flex subscription in a month.

The Payment Overview shows the amount is deducted on 8th May. But from my debit card summary I see it deducted twice in a month on 8th May and on 13th May.

Beste antwoord door Tochjo

This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, so do not have access to customer data, and cannot help you with your problem.

You should contact customer service directly for this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.

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1 reactie

Tochjo
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  • Tochjo
  • 13139 reacties
  • Antwoord
  • 29 mei 2023

This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, so do not have access to customer data, and cannot help you with your problem.

You should contact customer service directly for this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.

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