Skip to main content
Naar NS.nl
beantwoord

I can't see my subscription on my account

  • 9 december 2023
  • 1 reactie
  • 102 Bekeken
C

Hello, 

I bought a subscription (which has already been paid and I received a confirmation email), but I can’t see it in my account. When I go to “my products” it still says that I’m traveling on balance and recommends me to get a subscription

Beste antwoord door mrfreeze

Hi Camila Freire,

Did you order it on a new OV-chipcard? If so, what was the starting date you chose? The subscription won't show up in Mijn NS until the starting date.

Bekijk origineel

mrfreeze
Forum|alt.badge.img+3
  • mrfreeze
  • Super user
  • 9 december 2023

Hi Camila Freire,

Did you order it on a new OV-chipcard? If so, what was the starting date you chose? The subscription won't show up in Mijn NS until the starting date.

Reageer


Voorwaarden