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I have subscribed to a monthly pass for NS at present, but is it charged according to the natural month? Because I noticed that the amount is charged at the beginning of each month. If I cancel the subscription on the 15th of next month, will the remaining part of my subscription fee for the next month be refunded（about 353*15/30）? 

Good afternoon, Welcome to the NS Community!

I would like to ask you to contact our customer service via phone, chat, Facebook or X. My colleague can look at your subscription and start date with you.

I have subscribed to a monthly pass for NS at present, but is it charged according to the natural month? Because I noticed that the amount is charged at the beginning of each month. If I cancel the subscription on the 15th of next month, will the remaining part of my subscription fee for the next month be refunded（about 353*15/30）? 

NS Flex is billed monthly on the same date of the month, see Products in Mijn NS for the starting date.

You can change a subscription at any date after one month and will be refunded accordingly, usually within a week.

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