On the 6th of December, I have used the bus (20) from Veldhoven, Strijpsebaan to Veldhoven MMC. It seems on the system that I have forgot to check out. I want to get a refund on the transaction because I have just used the but to Veldhoven MMC but I was charged 8.00 Euros for the travel. I tried to request refund online but it says " You can only submit claims in Mijn NS for transactions in which NS was the carrier.". I do not understand what is the problem here. Can you help me get a refund ?
Beste antwoord door Stijn NSBekijk origineel
Good afternoon Deniz Oztunc and welcome to the NS Community.
The error you're getting is the exact reason why you can't correct this via us. This was a bus trip, which is done by a different operator. You should be able to correct it via www.uitcheckgemist.nl.
If the bus ride shows up in Mijn NS, you have NS Flex.
The boarding fee for bus 20 should be € 4,00, apparently the system is missing two transactions. Wait a few days, most likely it will sort itself out.